CARF_GoldSeal

Sanctuary House is accredited by CARF International for the following programs:

• Community Employment Services: Employment Supports and Job Development
• Community Housing
• Community Integration
• Personal Supports Services
• Supported Living
• Governance Standards

This accreditation represents the highest level of accreditation that can be given to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

Overall, Sanctuary House has shown dedication to the clients we serve by maintaining the highest of standards in leadership, governance, quality, and availability of programs to our community, and being innovative in the services we provide.

 


 

In our most recent re-accreditation report (dated January 2024), CARF cited multiple areas of strength for Sanctuary House:

  • The leadership team at Sanctuary House was commended for their knowledge, passion, commitment, and everyday positive work ethic that each member brings to the organization. It is dedicated to supporting staff members, continuously improving and developing the organization’s policies and procedures, and serving as an advocate for both clients and staff members.
  • The leadership at Sanctuary House is in tune with the state of North Carolina, the community, and its funder/referral partners and donors. The leadership ensures that Sanctuary House has a seat at the table when there are any discussions to be had or decisions to be made regarding mental illness.  Sanctuary House is congratulated on its recent award for nonprofit of the year in Guilford County.
  • Sanctuary House has positive and dedicated advocates in its board members, and their enthusiasm and tenure of service greatly benefit the organization. Board members are actively engaged in their governance roles, demonstrate knowledge regarding the organization’s mission, and showcase a powerful belief in the services it provides to the clients. Sanctuary House is recognized for placing board members whose term limits have been reached on the advisory committee for the organization. This allows the organization to keep those board members involved at a different level of service.
  • The organization has developed many partnerships, and it was apparent that Sanctuary House is well respected and a go-to organization for necessary services.
  • Sanctuary House is commended for how it treats, all health and safety issues at all its locations. The health and safety committee meets regularly to discuss all incidents to ensure that, if trends are recognized, they are immediately addressed outcomes that are positive.
  • Sanctuary House exemplifies how to work with clients and treat them with respect as individuals. The organization’s family-like environment is extremely apparent when speaking with any staff member, referral/funder source, or other stakeholder.
  • The organization is committed for its strong leadership and finance, health and safety, risk management, workforce development, technology, and operations. With the systems it has developed and put in place, the organization has proven, and continues to prove that it is an employer and provider of choice in the community.
  • Sanctuary House has buildings that seem small from the outside but are truly amazing inside. There are rooms for numerous activities, including two separate computer labs, some snack bars, a complete commercial kitchen, art rooms, meeting, rooms, lounge rooms, and a small library. Hillcrest House homes nine clients, seven of whom have private rooms. The chores are shared by all so that the house is neat, clean, and attractively decorated.
  • The staff at Hillcrest House is commended for thinking outside of the box by meeting with clients and the clients’ guardians to make future plans.
  • Clients spoke highly about the staff members. One client stated that she “loved the people at the house, including both personnel and fellow clients.” Another client stated, “this is my house away from my home. I love to socialize, and the staff are very dedicated to us.”
  • Stakeholders reported that the staff members at Sanctuary House are always supportive and extremely helpful. The communication lines are always open between personnel and client guardians. “They were a godsend to me and my son,” and “My son was really shy when he came to Sanctuary House. Now he talks all the time. He is a social butterfly.”
  • Staff longevity at Sanctuary House is recognized. Most staff members have been there well over five years and have no thoughts of leaving. One staff member stated, “Sanctuary House has been a cornerstone in the Greensboro community, and the passion that started 25 years ago is still the same today. We are truly making an impact.”
  • Employers are very pleased with the employment program and the clients they have hired via Sanctuary House. They stated that working with the employment personnel is great because they come by and check on the clients on a weekly basis. Employers also stated they would be more than willing to hire more of Sanctuary House’s clients in the future.

About CARF

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services. For more information about the accreditation process, please visit CARF at www.carf.org.