Tailored Care Management is a new service option offered by North Carolina Medicaid. Sanctuary House care managers provide targeted care management services to individuals with a focus on improving a person’s integrated healthcare needs and improving their wellbeing and quality of life.

TCM members will have a dedicated care manager to coordinate with members’ specialized care teams to connect with the necessary resources and create a network of supports.

TCM is a specialized support for individuals who have been impacted by significant mental health/substance use disorder needs.

Members benefit from participating in TCM services, creating a seamless healthcare experience for both the individual’s behavioral and physical healthcare needs. TCM care managers will:

  • Work with members to create a person-centered care plan to coordinate mental/behavioral health, physical health and pharmacy needs
  • Assist in various areas affecting health and wellbeing (e.g., housing resources, employment, food insecurity, and much more)
  • Serve as the contact point for coordinating individualized care

Want to learn more about our programs?  

Please contact our intake department

INTAKE: 336-275-7896 Ext 103 

Mailing: PO Box 21141  

Greensboro, NC 27401