Tailored Care Management is a new service option offered by North Carolina Medicaid. Sanctuary House care managers provide targeted care management services to individuals with a focus on improving a person’s integrated healthcare needs and improving their wellbeing and quality of life.

TCM members will have a dedicated care manager to coordinate with members’ specialized care teams to connect with the necessary resources and create a network of supports.

TCM is a specialized support for individuals who have been impacted by significant mental health/substance use disorder needs.

Members benefit from participating in TCM services, creating a seamless healthcare experience for both the individual’s behavioral and physical healthcare needs. TCM care managers will:

• Work with members to create a person-centered care plan to coordinate mental/behavioral health, physical health and pharmacy needs
• Assist in various areas affecting health and wellbeing (e.g., housing resources, employment, food insecurity, and much more)
• Serve as the contact point for coordinating individualized care